Hazard Reporting Software for Aviation Safety SMS

Improve Aviation Safety with Hazard Reporting Database Software


Aviation SMS Hazard Reporting Software Tools for Airlines, Airports, etc.

Employees are best at detecting unsafe and potentially hazardous conditions in the workplace. Safety managers must consider how to encourage employees to use aviation hazard reporting tools, such as Web-based hazard reporting forms, paper reporting forms, or offline hazard reporting software tools.

Aviation personnel is notoriously reluctant to report safety hazards for fear of retaliation or for fear of appearing incapable of dealing with workplace hazards. Safety managers should ensure employees know the various reporting options available, as well as the option for anonymous reporting.

Well-structured and frequently mentioned non-punitive reporting policies often improve employee attitudes towards reporting hazardous conditions.

Companies often possess the best aviation SMS hazard reporting database software tools and still fail when employees don't believe in non-punitive reporting policies or when top management doesn't support "the process."


Explicit Top Management Commitment

Top organizational attitudes drive safety culture. Top management must communicate their commitment to a safe workplace for everyone. Safety managers must ensure department heads communicate to staff about how hazard reporting tools help the company achieve goals and helps the company become more competitive, thereby ensuring job security. Department managers should stress that employees must report hazardous conditions or events, whereby, the information helps eliminate and correct workplace risks while improving operations.

Other steps commonly improve corporate reporting culture and encourage the use of hazard reporting systems include:

  • Train employees to use hazard reporting systems. This training initial and recurrent training and should be documented in preparation for future audits.
  • Provide employees with access to their reported issues and let them know what to expect once reports are submitted. Routinely distribute aggregated report information to employees and also continue explaining the reporting and investigation processes in your SMS.
  • Establish, communicate and provide training (initial and recurring) on company non-punitive and anti-retaliation policies. If employees are expected to use hazard reporting systems, they will need to feel safe and protected.
  • Provide employees with structured access to management. Communicate the chain of command within the company and designate times when management is available to speak with them and answer questions. Offer training sessions regarding how to communicate openly within your organization.

Unless Employees are Aware, You Will Have No Reporting Culture

Employees must be aware your hazard reporting system exists, AND they must also know how to use it. One way to promote and encourage hazard reporting is by giving employees access to a knowledge base of past issues and resolutions, such as SMS Pro's "General Issue Viewer" of desensitized issues and the "Lesson Learned Library." Post signs and posters around your workplace reminding employees of their options when it comes to reporting hazards and events. SMS training and constant communication bring awareness to potentially hazardous conditions and necessary steps taken to reduce incidents and accidents.

Anonymity and Confidentiality in SMS Hazard Reporting

Provide employees with various options for reporting hazards or events, such as email, paper-based reports, Web hazard reporting forms and offline hazard reporting tools. Make hazard reporting as easy as possible and accommodate various employee groups as their circumstances dictate.

Ensure your employees understand the differences between confidentiality and anonymity to avoid confusion between the two when they are reporting hazards. Whenever anonymous reporting is possible, employees should be given a way to track the investigation and follow up on the progress of their reported issue. In other cases, employees may opt for confidentiality and not anonymity.This means that individuals willingly expose their identity, but only to the safety managers and management team.


Offer Recognition or Rewards for Hazard Reporting

One way to reinforce hazard reporting is to give awards for hazard problem reporting, (e.g., by incorporating them into an existing award program for suggestions that save or make money for the organization). The amount of the award could be based on saving money (e.g., reducing lost time accidents), but there are many other ways to positively reinforce the message that hazard reporting is valued. The program should be well publicized, such as in company newsletters, as should the presentation of the awards.


Hazard Reporting Software for Aviation Safety SMS

SMS Hazard Reporting Software

When choosing hazard reporting software, you should ask yourself these questions:

  • How long has the aviation hazard reporting software company been in this business?
  • Who are their aviation hazard reporting subject matter experts?
  • Do they have connections to civil aviation authorities?
  • Do they have a reputation for quality customer support?
  • Is their aviation hazard reporting software flexible?
  • Is the aviation hazard reporting software complete?

SMS Pro™ has a great reputation as being the most complete aviation SMS hazard reporting software on the market. Customer service is also rated very highly.

Aviation SMS Software Products

Hazard Reporting Solution offers incredible savings for thrifty companies needing high-quality aviation safety management software.

Risk Management Solution is an economical aviation SMS solution. It is designed for operators with limited SMS budgets.


Safety-Quality Assurance allows aviation service providers all necessary tools to advance their ICAO SMS implementations toward complete compliance.

By Chris Howell